Terms and Conditions
All of the material published on this web site is for information purposes only and does not constitute advice. The information on this site is current at the date of publication but may be subject to change.
Whilst Melbourne Luxury Car Hire Pty Ltd (MLCH) with ABN 62 618 438 743 have made every effort to ensure that information is free from error, MLCH does not guarantee that the information (including but not limited to information on their rental car services, activities they run for corporates, and information of their cars (and per day rental costs) or images are current, complete or correct and accept no responsibility therefor. MLCH does not accept liability for errors, omissions in, delays or interruptions to or cessation of access to this website, through negligence or for any other reason whatsoever. MLCH does not guarantee that this website or third party websites will be free from viruses.
References to other sites are provided as an information service only and should not necessarily be construed as an endorsement. Conversely, omissions should not be construed as non-endorsement.
Although every care is taken to provide links to suitable material from this site, the nature of the Internet prevents us from guaranteeing the quality, suitability, completeness or accuracy of any of the material that this site may be linked to. Consequently, MLCH can accept no responsibility for the content of that material including any unsuitable or inaccurate material that may be encountered.
Also, MLCH are not responsible for the accuracy or legitimacy of information found elsewhere on the Internet and there is no guarantee that any of the sites listed will be available at any particular time. Subject to any terms implied by law and which cannot be excluded, MLCH accept no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in any information in this site.
MLCH do not guarantee any services which might be announced nor provide any authorisation direct or indirect relating to use of information or links.
Intellectual property rights
Except for the copyright in these Terms and Conditions of Use, MLCH assert copyright and all other intellectual property rights in this website, unless otherwise stated. Except where indicated to the contrary, all trade marks which appear on this website are MLCH property and are indicated by the appropriate symbol.
MLCH also reserve copyright and all other intellectual property rights in all MLCH documents and images appearing on or linked to this website. Users of this website may download a single copy of these documents and images for their personal use only.
Except where allowed in this notice or permitted under the Copyright Act 1968 (Cth) or other applicable laws, no information appearing on or linked to by this website in which MLCH have reserved copyright shall be reproduced in any form, adapted or transmitted in any form by any process, including electronic form, without MLCH's express permission.
Withdrawal and suspension of service
MLCH may withdraw completely, or suspend for a period of time, this website, or access to it for any reason including without limitation:
- if there is an interruption, fault, virus, unauthorised access, denial of service or other malicious attack on any part of our computer or telecommunications system;
- if you use this website for an inappropriate purpose, including the storage or transmission of inappropriate or offensive material.
Prices of services and other charges displayed on this website are current at the time of display. These prices are subject to variation without notice.
MLCH will always attempt to be as accurate as possible with its service descriptions and pricing. However, MLCH are unable to warrant that service descriptions or other content of the website are accurate, complete, reliable, current or error free.
You are able to forward your enquiries about our services via e-mail to [email protected] or by the booking request form which you can access through the 'Vehicles' sections of our website. Alternately you can phone us on 1300 724 165. Once you have made an enquiry about a particular service via this website, MLCH will contact you by email or by phone to confirm dates, prices and any other necessary details, in accordance with MLCH's standard terms and conditions of rental, a copy of which appear on the MLCH website.
Products Cancelation Policy: All services rendered carry a 50% cancelation policy and is not refundable. For booking cancelled 72 hours prior to the execution service date the full service fee is payable and not refundable.
Limitation of liability
MLCH's liability in connection with the supply of services to you is, to the maximum extent permitted by law, limited to supplying of the service again, or the payment of the cost of having the service supplied again.
MLCH respect the privacy of our customers, agents and associates and protect your personal information. MLCH comply with the National Privacy Principals (NPPs) as implemented under the Privacy Amendment (Private Sector) Act 2000 ('Privacy Act'), which came into effect on 21 December 2001. The Privacy Act established a national scheme for the handling of personal information by private sector organisations. The NPPs are the minimum privacy standards.
Collection of your personal information
MLCH only collect personal information from you, which is necessary for conducting our business, providing our goods to you and meeting our legal obligations. MLCH collect personal information about you only by lawful and fair means and not in an unreasonably intrusive way.
MLCH take reasonable steps to ensure that you know why MLCH are collecting your personal information, what MLCH use it for, to whom MLCH disclose it and how you can access it to ensure its accuracy.
Where reasonable and practicable to do so, MLCH collect personal information about you directly from you. Generally, MLCH may collect personal information about you when you meet with us in person, contact us by telephone, facsimile or e-mail, correspond with us by mail or when you request further information about our goods through our website.
Generally, MLCH only collect personal information from our website when you provide it to us voluntarily, for example when you complete an electronic form requesting further details about our goods.
Occasionally, while acting on your behalf MLCH may collect personal information about you from a third party such as organisations with whom you may have dealings, an information service provider or from a publicly maintained record.
Use and disclosure of your personal information
MLCH endeavour to use and disclose personal information about you only for the primary purpose for which MLCH have collected it. The primary purpose of collection may relate to the provision of our goods or marketing our goods to you.
Sometimes it may be necessary to use or disclose your personal information for a secondary purpose, which is related to the primary purpose of collection, such as generating bills and reminder notices or providing our newsletter to you.
MLCH do not disclose or sell personal information MLCH collect and hold to third parties in order to allow them to directly market their products and services to you.
Securing your personal information
MLCH will take reasonable steps to protect the personal information which MLCH hold from misuse and loss, and from unauthorised access, modification or disclosure.
To protect your personal information, MLCH have implemented physical, computer and network, communications and personnel security measures. Locks and a monitored alarm system secure our office and data storage facilities. Authorised users who have been issued passwords and specific user identifiers can only gain access to our computer system.
MLCH take reasonable steps to destroy or permanently de-identify your personal information if it is no longer needed by us. MLCH have in place systems for destroying or de-identifying personal information that is no longer required, such as shredding of paper documents that contain such information.
Accessing your personal information
Subject to the exceptions outlined in the Privacy Act, you may gain access to the personal information that MLCH hold about you by contacting our Privacy Officer.
MLCH will deal with your request within a reasonable time. MLCH may charge you a reasonable fee for retrieving the personal information MLCH hold about you and providing you with a copy of it.
In the event that MLCH deny you access to your personal information, MLCH will provide reasons for our decision to do so.
Our contact details
If you would like to find out more about our management of personal information or our approach to privacy, please contact our Privacy Officer by telephone on 1300 724 165 or email [email protected].
Acceptance and changes to Terms and Conditions of Use
You acknowledge and accept that your use of this website indicates your acceptance of these Terms and Conditions of Use, the Intellectual Property Rights Notice and the Privacy Statement.